Job Description
Lead a team of Reservation & ticketing staff by providing operational and supervisory support and specialised business expertise on a day to day basis including usage of relevant motivational, training, management and communication techniques in order to achieve the departments customer service and revenue targets.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Commercial/Sales.Reservations/Ticketing : 5+ Years
12 Years schooling or equivalent
Supervisory experience 1+ years Knowledge/skills: Advanced fares and ticketing certificate from IATA or equivalent.
Knowledge of dnata front Office system/Airline Reservation systems.
Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
Ability to tailor tour packages (FITs and Groups) to any part of the world.
In depth knowledge of the local UAE travel market in general and Dubai in particular.
Interpersonal ability, team management, telephone and customer service skills.
Proficient in MS Office applications i.e. word and excel.
Languages: English: Strong verbal and written English is a mandatory Other: Spoken Arabic is preferred.
Job Details
Company/Organization: dnata Travel
Employment Type: Full-time
Job Location: Mirdif City Center, Dubai, United Arab Emirates
