Job Description
The International Subsidiary Banking (ISB) Relationship Manager manages a portfolio of ISB customers, with accountability for sales, service, risk and operational delivery. These clients have varying needs from basic client servicing to more complex multi-product needs.
The IBT RM is responsible for managing and growing a portfolio of ISB relationships. To focus on growing existing relationships and winning new long-term relationships in a sustainable, responsible and compliant manner
The job holder is responsible to drive business with new clients through introductions from existing clients and buyer-supplier, franchise and professional networks
The job holder should be efficient, transparent and client focused so that HSBC client's experience is in line with the overall country/regional strategy with specific regard to balancing risk management and revenue growth.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
Ensure proactive relationship building/customer contact plans and pipelline management for both existing and new customers
Monitor the client portfolio regularly and generate quality assets through the use of appropriate risk management tools, priced appropriately for risk and within customers ' and HSBC's risk appetite
Proactively grow international/cross border revenue
Ensure timely and accurate maintenance of customer information and deal pipeline on relevant systems as required
Work collaboratively with other Global Businesses, Product and Service Partners to identify oportunities to connect customers to opportunities and strengthen the relationship
Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Work with other areas of the business to ensure overall governance.
Establish an effective working relationship with Risk in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
Maintain a proactive calling programme to service clients, ensuring senior management and key stakeholders for large corporate clients are contacted regularly
Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
Help customers draw on the HSBC group network by working closely with other Commercial Banking (CMB) countries and Product and Service partners
Ensure client plans are co-ordinated and Client Service teams are in place with product partners
Ensure early identification of problem relationships and take appropriate action
Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
Job Requirements
Kuwaiti Nationals Only
Knowledge and experience in managing commercial relationships with international needs in a front line role.
Knowledge of Trade, liquidity& cash management, Global Banking &Markets products and capabilities
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to interact with business stakeholders and customers at all levels.
Excellent time management, planning and organization skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong analytical skills
Credit assessment skills, particularly with regards to structured facilities with an international dimension.
Proven ability to deliver creative and flexible customer solutions.
Job Details
Company/Organization: HSBC Bank
Employment Type: Full-time
Job Location: Kuwait City, Kuwait
Application Deadline: N/A
