• Jazeera Airways Kuwait Careers | Call Center Agent

    Jazeera Airways Kuwait Careers | Call Center Agent

    Location: Kuwait City, Kuwait

    Job Description

    The Call Center Agent (CCA) works in a fast-paced environment assisting customers with travel needs and resolving customer concerns and other duties as assigned.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment

    • Sell tickets and ensure cabin accommodations

    • Perform computer and paperwork tasks

    • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades

    Job Requirements

    • A minimum of 2 years of customer service or community service experience.

    • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

    • Typing speed of at least 25 WPM.

    • Flexibility to work varied shifts (e.g., weekends, holidays).

    • Ability to learn and operate a computerized reservation system.

    • Friendly and outgoing personality.

    • Self-motivated and team player.

    • Provide high quality customer service on every call.

    Job Details

    Company/Organization: Jazeera Airways

    Employment Type: Full-time

    Job Location: Kuwait City, Kuwait

    Application Deadline: N/A

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