• Call Center & Reservation Agent | Jazeera Airways

    Location: Kuwait City, Kuwait

    Job Description

    Jazeera Airways is currently recruiting for the role of Call Center & Reservation Agent(s) who would be responsible for inbound and outbound calls. Call Center Agent has to respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. While maintaining high-quality customer service, the Call Center & Reservation Agent will also be responsible to convert calls into sales.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Assist and guide online & offline customers with all travel regulations

    • Attend inbound calls and make outbound calls

    • Handle flights disruption and communicate the same with customers in case of any delays, flights cancelled, or time changes (if needed)

    • Communicate clearly with and effectively with customers via calls, emails, WhatsApp etc.

    • Maintain service quality and follow up on customers’ inquiries

    • Identifying, escalating priority issues and reporting to the Team Leaders

    • Work on the reservation system and handle the sales requirements

    • Attend and respond passengers’ complaints and queries

    • Achieve KPIs assigned for sales & ancillary

    • Promote Jazeera Airways services & company products

    • Support and assist customers and travel agents

    Job Requirements

    • Must be willing to work in shifts

    • Should be Punctual & Dependable

    • Professional Phone Etiquettes

    • Excellent Customer Service & Selling Skills

    • Minimum High School/Diploma or equivalent

    • Excellent Interpersonal Skills

    • Knowledge of Microsoft Windows

    • Minimum 1-year experience in a customer support role

    Job Details

    Company: Jazeera Airways

    Employment Type: Full-time

    Job Location: Kuwait City, Kuwait