Job Description
The Call Center Agent (CCA) works in a fast-paced environment assisting customers with travel needs and resolving customer concerns and other duties as assigned.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Job Requirements
A minimum of 2 years of customer service or community service experience.
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to learn and operate a computerized reservation system.
Friendly and outgoing personality.
Self-motivated and team player.
Provide high quality customer service on every call.
Job Details
Company/Organization: Jazeera Airways
Employment Type: Full-time
Job Location: Kuwait City, Kuwait
Application Deadline: N/A
Have questions?
Join us @24Seven Jobtalk Kuwait and get answers on any topic
Leave Feedback