• Mercedes-Benz Egypt Internship | Network Development Intern

    Mercedes-Benz Egypt Internship | Network Development Intern

    Location: Cairo, Egypt

    Internship Description

    The Network Development Intern is responsible for providing support in the various network development areas, which include Adaptation of National Retail Network Strategy, Dealership Standards management, Business Development and Customer Satisfaction.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Dealer performance

    • Collects dealers data provided by MBEg business units.

    • Verify and analyze the submitted data to evaluate the performance of each dealer

    • Prepare standardized reports to management of retailers, MBEg and HQ on a regular basis

    • Dealer Standards

    • Adapt and define the dealer standards catalogue for Egyptian market in cooperation with respective business units and in consultation with HQ

    • Communicate the dealer standards catalogue with clear specifications and expectations towards the retail network partners

    • follow up regularly and assist in the implementation of the dealer standards catalogue

    • Business Development and Steering

    • Compile and check annual target agreements drafts based on inputs of BUs

    • Communicate target agreements drafts to the retail network business partners and ensure the formal closing of the process (signatures)

    • Customer Satisfaction

    • Follow up the implementation of the CSI programs with the local supplier

    • Communicate CSI targets towards the retail network partners

    • Follow up CSI survey implementation and results in cooperation with appointed agency (supplier)

    • Communicate CSI survey results to the retail network partners and to HQ

    • Assist BUs in defining action plans and measures to increase future results

    • Dealer Satisfaction Survey

    • Coordinate and steer dealer satisfaction survey process within MBEg as well as with dealers

    • Prepare detailed reporting of the results, including analysis

    • Steering of DSS action plan process within MBEg.

    • Retail Network and competitors development

    • Monitor the development of the retail network if the competitors and other brands in term of new location / new CI implementation

    • Provide information on the main investors in the local automotive market

    • Update retail network profile presentation. including the information of competitors in the market

    Internship Requirements

    • Advanced knowledge of MS Office applications

    • Excellent IT and data manipulation skills

    • Soft skills/individual competence

    • Strong verbal and communication skills

    • Strong organizational skills

    • Excellent attention to details

    • Ability to maintain balance among multiple tasks

    • Strong interpersonal skills

    • Ability to build relations with stakeholders, staff, board managers, external partners

    • Excellent time management and problem solving skills

    • Forward looking thinker who actively seeks opportunities and proposes solutions

    • Proven ability to handle confidential information with discretion

    Job Details

    Company/Organization: Mercedes-Benz Egypt

    Employment Type: Internship

    Job Location: Cairo, Egypt

    Application Deadline: N/A