Job Description
If you are seeking to join a successful organization where you can make a difference and you are capably of providing exceptional customer service experience, we are looking for CAREER-MINDED individuals for the position of Service Advisor position.
As a Service Advisor notes down the complaints of the customer. He discusses the potential cost with the customer and seeks approval. If the estimate is accepted, he prepares the work order and asks the customer to sign. A completion time is agreed. He then passes the order on to the Team Leader/control room.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Determines automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Enhances organization reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Promote parts & accessories sales by informing customers about different products, vehicle care and maintenance that can get their vehicles operating more efficiently.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Job Requirements
Bachelor Degree in Mechanical Engineering or Equivalent is preferable
Job Details
Company/Organization: Al-Mansour Automotive
Employment Type: Full-time
Job Location: Cairo, Egypt
Application Deadline: N/A
