• وظائف البنك العربي - مصر | Customer Relationship Officer

    وظائف البنك العربي - مصر | Customer Relationship Officer

    Location: Egypt
    Published:

    Job Description

    The Arab Bank is currently recruiting for the role of Customer Relationship Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Identify customer needs and fulfilling it with proper bank’s products or services.

    • Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.

    • Promote & sell bank products/services to achieve the yearly set targets .

    • Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)

    • Ensure that brochures are up to date and in place

    • Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P

    • Adhere to Branch Operating Model .

    • Carry out any task requested by BM.


    Job Requirements

    • Minimum Bachelor degree in business administration or finance.

    • Minimum 1 year of experience in banking or insurance.

    • Minimum level 3 in English according to AB classification.

    • Full awareness of bank’s products, services, rules & regulations.

    • Strong orientation for sales and services

    • Excellent computer skills (Ms Office).

    • Solid communication and presentation skills.

    • Fluency in English.

    Job Details

    Company: Arab Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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