Job Description
Key Account Manager - Direct Corporate (Retention)
Assist direct clients for all their escalations related to their group medical insurance; Coordinate with operations team the resolution of the escalations; Follow-up and communication of solutions to clients;
Duties and Responsibilities
Your main responsibilities in this role include the following:
Account management (portfolio of 40 large corporate direct clients);
Coordination and follow-up with the operations;
Retention & performance review;
Manages all kinds of escalations such as delayed cards issuance for additions, delayed deletions, delayed / declined preapprovals, reimbursement issues, and customer service complaints;
Regular co-ordination on credit /debit notes - missing disputed, duplicates etc. SOA follow-up during the policy year. Support for credit control team by regularly acting on escalations.
Job Requirements
Possesses a sound knowledge of sales techniques and negotiation strategies;
Should have a broad knowledge of medical insurance;
Demonstrates a solid knowledge of account management/relationship building techniques;
Obtain a good knowledge of underwriting policy, risk assessment, and capacity to analyze and explain performance reports to clients.
Have completed tertiary level education is required;
Additional Insurance qualifications (ACII / AII) is a plus;
With at least 5 years of sales experience in the insurance field specifically in Group Medical Insurance (Large Corporate);
With UAE driving license;
Job Details
Company/Organization: AXA for Insurance
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
