• BMW UAE Careers | Area Manager Aftersales

    BMW UAE Careers | Area Manager Aftersales

    Location: Dubai - United Arab Emirates

    Job Description

    The Area Manager is a key function at the BMW Regional Office in Dubai. You will coordinate the importer.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • You will overarching the importer especially in the areas of developing an Annual Business Plan, Aftersales Marketing Plan, operational measures to improve their business and process performance.

    • As Area Manager you will ensure customer satisfaction, customer retention through high-quality processes and implementation of BMW Aftersales strategies, policies and BMW Group guidelines.

    • Permanently monitoring and reviewing Aftersales results of Importer and developing measures at an early stage in case targets might be at risk is another main duties of yours.

    • Furthermore you will be conducting documented market visits, analysis and proposes recommendations if required to maximize market potential.

    • You will be responsible to determine standards and framework conditions for individual sales promotion and approval of overarching measures.

    • You will be requested to interact with the BMW Group regarding BMW worldwide initiatives in compliance with country specific requirements.

    • We’ll also look to you support the Importer with regards process for escalated customer, warranty and parts order/logistics issues.

    Job Requirements

    • Strong communication skills

    • High level of organisational skills

    • Well-developed analytical, presentation, organizational and time management skills

    • At least 5 years Management experience in the automotive Aftersales industry with premium manufacture or within the BMW organization would be added advantage

    • University degree, preferable in Economy, Business Administration or Industrial Engineering and Management or similar education

    • Strong command of English, Arabic is beneficial

    Job Details

    Company/Organization: BMW Group Middle East

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates