• CBD Bank UAE Careers | Contact Center Agent

    CBD Bank UAE Careers | Contact Center Agent

    Location: Sharjah - United Arab Emirates

    Job Description

    Commercial Bank of Dubai - CBD is currently seeking to hire a Contact Center Agent

    To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.

    • Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.

    • Applying sound & accurate product knowledge.

    • Follow up all activities and requests arising from customers’ calls and deliver as promised.

    • Complaints’ handling and problems’ resolution.

    • Checking and updating customer’s data and information.

    • Provide management with valid and regular customers’ feedback.

    • Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.

    • Timely reporting in line with Operational Risk Management guidelines

    • Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.

    • Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.

    Job Requirements

    • University/ Diploma graduate.

    • Preferably one-year experience in banking sector or any customer service position in a reputed company.

    • Good knowledge of English and Arabic or Urdu.

    • Planning and organizing skills

    • Marketing and selling skills

    • Leadership skills

    • Problem solving skills.

    Job Details

    Company/Organization: Commercial Bank of Dubai - CBD

    Employment Type: Full-time

    Job Location: Sharjah, United Arab Emirates