Job Description
Commercial Bank of Dubai - CBD is currently seeking to hire a Contact Center Agent
To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
Applying sound & accurate product knowledge.
Follow up all activities and requests arising from customers’ calls and deliver as promised.
Complaints’ handling and problems’ resolution.
Checking and updating customer’s data and information.
Provide management with valid and regular customers’ feedback.
Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
Timely reporting in line with Operational Risk Management guidelines
Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.
Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.
Job Requirements
University/ Diploma graduate.
Preferably one-year experience in banking sector or any customer service position in a reputed company.
Good knowledge of English and Arabic or Urdu.
Planning and organizing skills
Marketing and selling skills
Leadership skills
Problem solving skills.
Job Details
Company/Organization: Commercial Bank of Dubai - CBD
Employment Type: Full-time
Job Location: Sharjah, United Arab Emirates
