• DEWA UAE Careers | Analyst - Statistical Data

    DEWA UAE Careers | Analyst - Statistical Data

    Location: Dubai - United Arab Emirates

    Job Description

    Dubai Electricity & Water Authority DEWA is currently seeking to hire Manager - OT Security Strategy.

    Leverage statistical data to help DEWA make better decisions by collecting, organizing, analyzing and presenting relevant data to support stakeholders' survey and studies

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Plan, execute, handle user/customer experience and happiness studies incorporating internationally recognized methodologies. This includes designing questionnaires, data collection & sampling, data processing, result reporting and other analytical activities.

    • Design technical survey forms in coordination with business units, internal and external parties in order to conduct studies successfully and as per internal procedures

    • Lead quality assurance and analysis of surveys including design, coding, results,

    • Reporting survey results, highlighting strengths & area of improvement and recommendations for line manager's review and submitted to concerned business units.

    • Initiate and lead innovative approaches/methods to capture stakeholders experience. Analysis survey results, DEWA's performance results in various categories for excellence contests.

    • Conduct benchmarking studies, review DEWA customer experience data and ideate improvement plans for customer experience / stakeholder happiness in line with industry best practices

    Job Requirements

    • Bachelor's Degree in Business Administration

    • Prior experience (Min. 2 years) in Quality & Improvement/Excellence function in the UAE public sector

    Job Details

    Company/Organization: Dubai Electricity & Water Authority DEWA

    Employment Type: Full-time

    Job Functions: Analystو Quality Assurance

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A