• dnata Careers | Business Systems Officer - Salesforce

    dnata Careers | Business Systems Officer - Salesforce

    Location: Dubai - United Arab Emirates

    Job Description

    The role holder will participate in the design, configuration, testing, implementation and user training of information systems required and implemented by the business so as to ensure that all systems are effectively being utilised.

    Role holders focussing on Salesforce.com will deliver improved business process and dashboard solutions focussing on solution delivery & improvement covering all Salesforce.com functionality.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Prepare test plans for user acceptance testing, and prepare training plans for the planned release of systems and set up a procedure for identifying the users and their training requirement on an ongoing basis.

    • Liaise with key stakeholders to ensure Salesforce is being utilised in the best way and ensure the continuity of the operation

    • Follow project management processes & techniques to drive the delivery of the technology solutions to ensure deliverables are met in terms of quality, quantity and timelines against the agreed SLA. Provide high quality post implementation system support to the users by encouraging best practices to improve the productivity, cost efficiency and retention

    • Lead discovery sessions, gather and document business requirements.

    • Drive innovative processes and showcasing how Salesforce can help in the initiatives

    • Develop and leverage relationships with business operational staff to define & deliver solutions to agreed specifications. Be accountable for delivery of assigned tasks.

    • Drive system enhancements according to the changing requirements of the business.

    • Collate and document user requirement specifications for information systems (technical, software or websites) required by the business in liaison with IT other support departments.

    • Perform solution testing, report the deviations through proper documentation and ensure the system is delivered in accordance with the specification. Conduct post implementation health checks

    • Conduct system administration tasks by maintaining the reference data and the user access control accurately, regularly monitor the system performance and initiate corrective measure if required

    • Set-up dashboards and reports for management to use, assist with changes in Salesforce, this may include creating Lightning Components, Lightning record pages, Visual force pages, work with management and end-users to create and manage complex workflow rules, data validation, and triggers.

    Job Requirements

    • Degree or Honours (12+3 or equivalent)

    • Additional qualification in IT / Computer Science or Business Analysis (such as CBAP) is an advantage, but not mandatory

    • Salesforce certification is an advantage, but not mandatory

    • Minimum 5 years’ experience of which at least 2 years are business, data or technical analysis

    • Experience in the travel domain, aviation domain is an advantage, but not mandatory

    • Minimum 4 years’ experience on Salesforce Projects as Developer/ Business Analyst

    • Strong knowledge of business analysis practices

    • Ability to analyse business user requirements

    • Demonstrable logical, creative and analytical thinking skills

    • Excellent written and verbal communication skills

    Job Details

    Company/Organization: dnata

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates