Job Description
Dubai Islamic Bank is currently seeking to appoint a Manager - Cards Portfolio
Duties and Responsibilities
Your main responsibilities in this role include the following:
Sustain and strengthen the value proposition of Cards by Portfolio Management.
Build and execute effective customer contact plan.
Coordinate and support seamless execution of new product programs, processes, and systems.
Analyze process, system, TAT, and documentation improvement opportunities and follow up for its effective execution.
Coordinate alignment of sales for achievement of Portfolio sales programs.
Ensure timely and effective roll out of Portfolio Campaigns.
Coordinate the resolution of process breakdown and policy interpretation related customer issues.
Monitor competitor activity and facilitate in implementation of effective actions to counter them
Identify and implement new portfolio initiatives to achieve the financial targets
Execute programs and campaigns to achieve substantial growth in cards spends across all products
Ensure all customer transaction documents required by Business are duly approved by both Legal and Compliance & maintain record thereof
Ensure all customer communication is duly approved by Sharia and maintain record thereof
Analyze process, system, TAT, and documentation improvement opportunities and lead its effective execution
Coordinate the resolution of process breakdown and policy interpretation related customer issues across all functions
Coordinate alignment of sales, operations, credit, IT, SP&BA, Sharia, legal, audit and collections for achievement of Portfolio sales & After Sales Service.
Business Strategy
P&L Management
Compliance with Sharia/L&C Requirements
Process Management & Control
Stakeholder management
Job Requirements
Education: Minimum Bachelor’s degree.
Work Experience: Minimum 3 years of work experience in Credit Cards Portfolio Management.
Job Details
Company/Organization: Dubai Islamic Bank - DIB
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A