• Emaar UAE Careers | Guest Service Agent - Residences

    Emaar UAE Careers | Guest Service Agent - Residences

    Location: Dubai - United Arab Emirates

    Job Description

    Under the general direction of the Director of Residences or his delegate and within the limits of established The Address Hotels + Resorts policies and procedures, responsible for all activities relevant to the Residences desk such as the reception, check in / out, rooming of all Residences guests, assisting them with inquiries.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Take ownership, pass on and or document guest complaint

    • Understanding the values and culture of the company and how they influence what we do.

    • Supervising shift of GSA , Staff delegation, Train associates ensure comply and follows SOP's

    • Assist GSA for payment process on different situation given.

    • Daily Briefing at 3pm training should be conducted for the associates product knowledge or operation process refresher

    • A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.

    • Software system link to Privilege card that need to update the codes in order for the card to be activated.

    • Several paperwork’s such as Privilege card forms, Parking list forms should be Scanned and filed accordingly.

    • Ensure to update and monitor the Parking list.

    • Proper Handover to Residence Manager about the day operation and guest complaints resolved and on progress.

    • Always check traces and departure reports.

    • Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest resolution.

    Job Requirements

    Job Details

    Company/Organization: Emaar

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A