• Emirates Group Careers | Assistant Manager - Customer Services - dnataTravel KSA

    Emirates Group Careers | Assistant Manager - Customer Services - dnataTravel KSA

    Location: Jeddah Saudi Arabia

    Job Description

    To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Assist customers through all procedures related to arrivals & departures in the following activities.

    • Complies with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment.

    • Ensures safety of staff that they have the skills, knowledge and confidence to work safely by providing support, directions, being a role model for the desire safety behaviours and leading with safety.

    • Reservations & ticketing:

    • Making reservations across the counter

    • Selling of tickets.

    • Remitting cash to the concerned department.

    • Answering customer queries over the telephone.

    • Departures

    • Attend the pre – flight and post flight briefings.

    • Setting up of check in counters.

    • Screening of checked in baggage.

    • Maintain high quality of Check in procedures.

    • To assist customers with special requests.

    • Arrivals

    • To assist customers with special requests.

    • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

    • Co-ordination with the baggage vendor for the damaged bags.

    • Follow up with the en-route stations regarding lost baggage.

    • Post flight departure

    • Filing of all necessary flight papers

    • Any other responsibility assigned by the management from time to time

    Job Requirements

    • With up to a minimum of 5 years and above of experience as airline Senior Executive - Customer Services (Airport).

    • University degree in business or related discipline.

    • IATA Qualification or Equivalent. - Knowledge of GDS systems Amadeus, Sabre & Galileo.

    • Strong verbal and written English & Arabic is a must

    • Interpersonal ability and customer service skills.

    • Previous experience in travel / awareness of the Airlines serving this market.

    Job Details

    Company/Organization: dnataTravel

    Employment Type: Full-time

    Job Location: Jeddah Airport, Jeddah, Saudi Arabia