Job Description
Maintenance To carry out routine preventative maintenance of various types of computers, printers, kiosks and other data communication equipment and peripherals used in Emirates group.
To restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Deployment: To carry out all pre-requisite works for the installations of computers, peripheral devices, telephone and other infrastructure components.
To carry out deployment of equipment independently and maintain the quality of workmanship as per IT standards in all installation related activities
Maintenance: To carry out routine preventative maintenance of various types of computers, printers, kiosks and other data communication equipment and peripherals used in Emirates group.
To carry out servicing and repair activity in accordance with IT standards
To maintain spares, to ensure stock thresholds are met and regular updates are provided to change the threshold based on historic trend, current requests and future projects for repair of any faulty devices
Support: To assist the engineers in completing the surveys, installations, general fault rectification and replacing of faulty equipment for the assigned business areas to maintain high uptime of the equipment and systems.
To make continuous effort to provide high level of support to the team members and business users in order to achieve consistent customer satisfaction.
Adhere to the audit & finance regulations related with asset management using the company processes and systems.
To provide superior customer service to the customers and help increase customer perception and satisfaction. To minimize system downtime and ensure a rapid restoration of service.
To route cases to other support teams where necessary. To update the IM system and to pro-actively communicate with the assigned Incident Service Request Lifecycle owner (ILO) the status of resolution.
Pro-actively keep customers informed on the status and progress of incidents. To inform customers if incidents and/or service requests are about to breach the SLO. Confirm closure and obtain feedback on incidents with the customer.
Job Requirements
Information Technology.Hardware : 3+ Years
Vocational or Diploma (12+2 or equivalent)
Completed course or equivalent of MCP Certification.
UAE driving license
Experience in installation and cabling of LAN/WAN related network.
2 years of experience within a Service Desk and being able to react quickly, logically, effectively under pressure.
Knowledge of tools such as cable tester, crimping tools, multi meter.
Knowledge of all geographical areas in all Emirates in U.A.E, the Job holder needs to / may visit the sites in all the Emirates. Working knowledge of using PCs and office tools, such as MS word and Email.
Job Details
Company/Organization: Emirates Group
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
