Job Description
Emirates National Oil Company - ENOC for Oil & Energy is currently seeking to hire a Concept Manager (Food & Beverage)
Responsible of Managing the F&B outlets through outlets managers/ supervisors to achieve the company targeted plans and ensure that quality operations are maintained to meet company standards and customer expectations.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Implement the business plan for the Concept with emphasis on maximum returns and continuous growth
Contribute in the preparation of feasibility studies for new locations by conducting market studies including trade area and competitor analysis.
Establish and implement process for new stores fit out & opening at potential locations
Develop and implement effective marketing and local store marketing plans (LSM) for the concept locations.
Set the sales budget for F&B locations.
Focus on increasing sales through customer service, food quality and LSM activities.
Development of new recipes and pricing strategies for the concept based on the demand and location
Develop Annual EMC (Equipment Maintenance Contract) to operate in a cost-efficient manner and to ensure minimum down time of equipment in the concept network and continuous improvement in performance through preventive maintenance
Analyse & monitor financial performance of the concept through P & L and MIS reports to track and identify expectations and analyse inventory levels to draw conclusions regarding customer buying behaviour and make changes in minimum and maximum inventory needs the company outlets.
Oversee the culinary processes to ensure high standards are maintained
Manage the procurement of ingredients, consumables and kitchen supplies to ensure that high quality ingredients are being used for food preparation.
Work closely on the Kitchen Layout & Equipment
Manage reporting and royalties to franchisor from company outlets
Perform brand audit reports for the F&B locations.
Manage KPIs for the concept
Assist the Franchise department and Franchisee in planning and designing for new stores opening by providing the equipment list and the required area for the back of the house and the front of the house for new locations
Assist franchisees in setting and implementing the marketing and local store marketing (LSM) for their locations by providing new activities/ promotions.
Assist franchise department on roll out of the franchisee locations and its launch plans and assessing potential franchisees capabilities.
Laying down a well-defined costing plan based on cost for pricing, profit and, margins
Assist in the acquirement of strategic locations in key growth areas for the concept within UAE by identifying potential areas and development.
Manage the fit-out plan in terms of Contractor, Design consultant and equipment supplier.
Oversee the development of the concept and ensure that business objectives are met. The business process to cover:
Development of analysis reports for existing and new locations to meet sales and profitability growth objectives
Development of business plan for the concept
Implement proper menu engineering by improving and evaluating the range of products to cater and develop customer choice and taste.
Monitor and improve customer satisfaction levels through conducting regular surveys
Manage mystery shopper activities with third party providers
Create and enhance business process (QMS & ISO certification)
Achieve HACCP certification and insure a culture of food safety
Set and implement an incentive program for the F&B concept in coordination with the operations and finance department.
Coach the staff according to operational needs/ standards.
Undergo complete trainings to support the management of the concept
Manage training needs and provide concept related trainings
Manage the implementation of HACCP & food safety training for all outlets.
Support Strategic Management
Sales & Marketing
Operational Management
Franchise Support
Business Planning and Development
Customer focus & satisfaction
Environment, health and safety & Quality assurance
Team Leadership
Training & Assistance
Job Requirements
Graduate Degree in Hotel/ Hospitality Management
Minimum of 4 to 6 years within a similar position- Area Manager/ Operations Manager experience for multiple outlets (minimum of 20 outlets) specifically with International Pizza Chains.
Leadership & team building skills
Influencing & negotiation skills
Ability to read, analyse and interpret business reports, procedures & regulations.
Excellent communication skills
Able to think strategically
Action oriented approach to business
Excellent relationship building skills
Flexible and able to quickly adapt to changing environment
Well Understanding of business financial drive
Skills/Competencies
Job Details
Company/Organization: Emirates National Oil Company - ENOC
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A