• Etihad Aviation Group Careers | Business Performance Officer

    Etihad Aviation Group Careers | Business Performance Officer

    Location: United Arab Emirates

    Job Description

    A great opportunity to step into a role that will be responsible to develop and document processes, indicators and framework for specific business areas to support continuous improvement of business operations

    Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner

    Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures

    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Develop processes, procedures, policies and a wide range of materials (e.g. operating manuals, training aids, etc.) to ensure accurate communication of ways of working in alignment with internal and external regulations

    • Support in developing processes and procedures to improve operational efficiency and performance results.

    • Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency

    • Assess processes, policies and best practices to identify improvement opportunities and suggest corrective actions

    • Identify and analyse gaps on performance, policies and procedures to suggest corrective actions .

    • Participate in defining performance indicators to ensure they are relevant for the business and in line with external best practices

    • Support in defining and implementing quality measures, standards and performance indicators to ensure the continuous and accurate monitoring of business operations

    • Support in developing consistent business excellence frameworks by integrating KPI definition and policies, processes and procedures with relevant indicators and measurement systems

    • Support in delivering business excellence initiatives to ensure they are completed on time and according to financial targets

    • Monitor timely execution of improvement programs to support achievement of financial optimization and productivity maximization objectives

    • Monitor the outcomes of business excellence initiatives to identify and measures benefits and improvements

    • Collaborate with business departments to identify and develop improvement initiatives to support overall Etihad’s efficiency

    • Review training and communication materials to ensure alignment with business excellence framework

    • Collaborate with other departments to support in the design and implementation of customer satisfaction improvement initiatives to ensure alignment with overall business improvement framework

    • Review and deliver communications to other departments including outstations to ensure relevant information is accurately distributed in an efficient manner

    • Coordinate and manage on site and virtual teams to ensure they operate according to procedures, instructions and best practices

    Job Requirements

    • Minimum Diploma (2 years or more)

    • Minimum of 3 years of work experience within relevant field

    • Business Understanding skills - Advanced

    • Planning and Organising Skills - Advanced

    • Policies, Procedures & Work Methods - Excellent

    • Project Management skills - Advanced

    Job Details

    Company/Organization: Etihad Aviation Group

    Employment Type: Full-time

    Job Location: United Arab Emirates

    Application Deadline: N/A