• FAB Bank Careers | Mortgage Advisor

    FAB Bank Careers | Mortgage Advisor

    Location: Dubai - United Arab Emirates

    Job Description

    Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Customer Acquisition

    • To achieve or exceed agreed core product sales targets to build new customer base in FAB

    • To promote the sales of Core Product in assigned area or work

    • To build and maintain effective business relationship with customers

    • To ensure the submitted customer applications and documentations are complete and error free

    • To follow up for Document discrepancies which have been approved as Deferrals

    • Minimise errors and act upon them for correction and re-submission if any

    • To provide sales MIS to Team Leader on regular basis

    • To provide on-going customer / market feedback to Team Leader to improve business

    • To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes

    • To capitalise on-cross selling opportunities

    • To perform duties of Team Leader in his absence, if assigned so

    • Customer Service

    • Administers and ensures compliance to all sale objectives.

    • Monitors all customer queries and ensure timely response to all issues.

    • Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.

    • Ensures timely processing of all initiated customer transactions.

    • Maintains and updates knowledge on all FAB products and services.

    • Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

    • Internal Collaboration

    • Adheres to service level targets and coordinates with other departments to meet client service expectations.

    • Engages with key stakeholders including Operations, Technology, Branches, Legal…etc. to deliver timely and effective level of client experience to FGB customers.

    • Self-Management Responsibilities

    • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year

    • Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

    • Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

    • Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

    Job Requirements

    • Minimum of 3 year of experience in a Mortgage sales role in UAE

    • High school diploma

    • Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred

    Job Details

    Company: First Abu Dhabi Bank - FAB

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates