• Fetchr UAE Careers | Collections Executive

    Fetchr UAE Careers | Collections Executive

    Location: Dubai - United Arab Emirates

    Job Description

    Fetchr is looking for an enthusiastic Customer Service Executive who is interested in working in a dynamic environment. The role is required to deliver a positive customer experience with every interaction in a professional manner in keeping with the company's reputation in the Shopping Center industry.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Master Fetchr’s existing processes and have complete know-how and ensure all standard procedures, work instruction and checklists are complied with for daily operational requirements.

    • Identify and assess customers’ needs to achieve satisfaction.

    • Provide accurate, valid and complete information by using the right methods/tools.

    • Communicate service capabilities to the customers confidently.

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    • Sustain a professional and courteous manner with customers.

    • Take full responsibility of the counter and customer visits.

    • Keep record of daily service activity.

    • Be flexible to the shift timings.

    • Take the extra mile to engage customers.

    Benefits and Offers

    • On-the-job training

    • Competitive Pay

    Job Requirements

    • Excellent communication and interpersonal skills

    • Proficiency in Arabic is preferred

    • Sharp and pro-active

    • Should be keen to work in a high pressure environment

    • Ability to multi-task, prioritize, and manage time effectively

    • Customer orientation and ability to adapt/respond to different types of customers

    • Strong phone contact handling skills

    • Proven customer support experience or experience as a client service representative

    Job Details

    Company/Organization: Fetchr

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates