• Nestlé UAE Careers | Customer Service Executive

    Nestlé UAE Careers | Customer Service Executive

    Location: Dubai - United Arab Emirates

    Job Description

    Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data

    • Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process

    • Application of reason code methodology to record appropriately all changes within customer orders

    • Define & set in system product substitutions rules in agreement with the Operating Countries (OPC)

    • Liaise with OPC on allocation of critical stock to manage demand

    • Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow. Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed)

    • Maintain customer master data regarding

    • Customer point of contact for Order

    • Follow up on Direct Customer Orders

    • Product portfolio for each OPC

    • Contribution to team meetings and decision making

    • Prepare, attend, participate and communicate in cross-stream meetings such as daily, weekly operational reviews.

    • Resolve issues/ problems utilizing Nestlé Continuous Excellence tools

    • Create Purchase Request (PR) for supply chain specific stationeries (Invoice papers & Sampling Books etc.)

    Job Requirements

    • Experience with order management or direct sales environment

    • Experience for/ with Customer

    • Operational experience in Supply Chain functions

    • Experience in related business improvement projects

    • Experience with SAP

    Job Details

    Company/Organization: Nestlé UAE

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates