Job Description
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
Application of reason code methodology to record appropriately all changes within customer orders
Define & set in system product substitutions rules in agreement with the Operating Countries (OPC)
Liaise with OPC on allocation of critical stock to manage demand
Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow. Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed)
Maintain customer master data regarding
Customer point of contact for Order
Follow up on Direct Customer Orders
Product portfolio for each OPC
Contribution to team meetings and decision making
Prepare, attend, participate and communicate in cross-stream meetings such as daily, weekly operational reviews.
Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
Create Purchase Request (PR) for supply chain specific stationeries (Invoice papers & Sampling Books etc.)
Job Requirements
Experience with order management or direct sales environment
Experience for/ with Customer
Operational experience in Supply Chain functions
Experience in related business improvement projects
Experience with SAP
Job Details
Company/Organization: Nestlé UAE
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
