• ADIB Bank Careers | IT Desktop Senior Specialist

    ADIB Bank Careers | IT Desktop Senior Specialist

    Location: Cairo Governorate, Egypt

    Job Description

    Abu Dhabi Islamic Bank - ADIB Egypt is currently seeking to hire IT Desktop Senior Specialist

    To provide 2nd level technical Support for users as well as support user after installation /deployment new software/ projects

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Providing a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.

    • Installations, tests and deployments of end user equipment, network, IP Telephony, applications, blackberry services (activating , software upgrading, smart phone active sync, BES 12), KMS

    • Specialize in acting with critical departments by working on the presence of quick solutions, and permanently (CEO, O&T ,Treasury , CFO , legal ,risk, Treasury) Etc…

    • Responsible for resolving desktop technology

    • Maintain an security desktop environment by monitoring and managing a multiple security tools (Antivirus and encryption tools )

    • Used “HPSM” as common single platform for management IT solutions by a consistent set of processes to handle service delivery and support quickly

    • Support junior team members design and programming standards and principles

    • Ability to deal with difficult callers

    • Permanent disaster preparedness and stand on the importance of the events “BCP”

    • availability for 24 /7

    • And any other assigned tasks.

    Job Requirements

    • Bachelor in Computer science/computer Engineering or the equivalent qualification or experience

    • 4 + years’ of experience in bank with specific emphasis on the IT department’s functions, services and infrastructure .MCSE/MCSE, MCITP – Microsoft Enterprise Admin.

    • VMware Admin – preferred

    • Experience in people management

    • Decision making abilities

    • Issue resolution abilities

    • Ability to prioritize and execute tasks in a high pressure environment.

    • Ability to work On-call 24 hours/day, 7 days/week

    • Problem analysis and problem-solving

    • Excellent Communication Skills - verbal and written

    • Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools

    • Results driven

    • Strong analytical skills

    • Ability to meet deadlines and targets

    • customer service skills

    • Strong interpersonal skills

    • Ability to lead different teams

    • Adaptable to change

    • Ability to work in a fast pace, high pressure work environment

    • Superior Problem solving skills.

    • Strong Analytical Skills.

    • Strong Communication skills in English, both verbal and written.

    • Decision Making Skills.

    • Strong interpersonal skills.

    • Ability to work in a fast pace, high pressure work environment.

    • Clear communication in English, both verbal and written

    Job Details

    Company/Organization: Abu Dhabi Islamic Bank - ADIB Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt

    Application Deadline: N/A