Job Description
To carry out activities related to the assigned airside areas on shift, ensuring safe on time quality service delivery to customer airlines, in line with dnata’s standards & procedures
Duties and Responsibilities
Your main responsibilities in this role include the following:
Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
Ensures that all equipment and devices are used and cared for appropriately and escalate/forward for maintenance/repair as required.
Escalates issues to the Supervisor to ensure that the proper corrective measures are followed up on.
Assists in manual handling activities when required.
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
Maintains appropriate records and documentation for the shift in the assigned area.
Airside Agent (ULD Customer Desk)
Actions email correspondence with Airline Customers and third party organisations (including queries regarding ULD tracing).
Handles communications/coordinates with other core operational areas.
Monitors & Notifies Airline Customers of damage/unserviceability to ULDs and ensure details are updated in the NOMAD system.
Receives ULD requirements for departure cargo & baggage build-up from airlines/other dnata business departments’ and. communicate same to concerned Airside Agents.
Where serviceable empty ULDs have to be forwarded on departure flights as requested by airline; ensuring Load Control, & UWS Manifesting Team is copied on the email planning. Record ULD numbers/flight number in NOMAD System.
Monitors AACS and follow up with Aircraft Turnaround Teams to confirm if empty ULDs (including stacks) planned on the flight are received and if not coordinate with concerned Airside Agents for immediate recovery/corrective action.
Airside Agent (ULD UCM Desk)
Dispatches ULD control message to airline/relevant addresses for every arrival and departure flight. Target to dispatch the in/out of the UCM: By ETA/ETD +- 120mins for long haul flights. And ETA/ETD +-60mins for the short haul flights or (GCC sectors). (EK, OAL and Truck UCM).
Ensures accuracy of the UCM details (including stack pallet details) in NOMAD in reference to ULD statement, Cargo Truck ULD statement & Cargo Agent Transfer report.
Updates damaged/unserviceability ULD in system whenever identified and update the Airside Agent (ULD Customer Desk).
Creates LUC (Leased ULD Control) message related to the ULD transfers between Airline or Third party ULD providing companies.
Airside Agent (ULD SCM Desk)
Conducts periodic ULD stock/inventory checks (including airline accessories), along with counter checks on PCHS (pallet container handling system) and FG8 tracing department.
Updates actual stock record in NOMAD and determine any variations prior to releasing stock control message (SCM).
Carries out physical check for ULD status damage/serviceability (EK/OAL) and notifies Airside Agent Customer Desk of the same. Ensures details are updated in the NOMAD system.
Airside Agent (EK SkyCentral Cross Docks)
Assigns the inbound /outbound Cargo transport assignments as per dMIS schedule aligned to EK business requirements on Perishable Cargo, General Cargo and Trucking.
Proactively seeks information from EK counterparts/Service Delivery Supervisor on any ITT movements from Emirates Sky Central Terminal to DWC FG8 Cargo Terminal and vice versa.
Prioritizes the dispatch of cargo/mail units based on the departure time either to Aircraft Bay or Staging Area aligned to EK SLA. Ensures to validate/scan cargo via PDA at each pick up & drop off points.
Based on the post departure offload message/ or advise by EK or dnata Ramp team, ensures to shift the offloaded cargo from the parking stand to designated drop off point as determined by EK.
Receives, communicates, coordinates and monitors parking stand changes and ensure shifting of the units from the previous stand to the revised stand with minimal delay.
Based on the Inbound ULD Distribution List information/CPM and flight ETA, plans and allocates drivers to collect and deliver units from the Aircraft Bay aligned to EK SLA and ensure to validate/scan cargo via PDA at pickup/drop off point.
For special requests from EK (e.g. temperature sensitive cargo etc.), monitors & follows up as required for expedited delivery.
Ensures all messages pertaining to Ramp Transfer cargo has been received and task assignments are in place.
Airside Agent (EK Cargo Staging Area)
Receives cargo from the Emirates Sky Central Terminal warehouse locations and inbound flights (e.g. Ramp Transfer Cargo) at the sorting/staging area and ensure to validate/scan cargo via PDA at the time of drop off. Line up/stage the units in trains (if multiple units) based on flight numbers & STD.
Prioritizes & assigns drivers to dispatch cargo/mail units based on the departure time to Aircraft Bay aligned to EK SLA. Ensure to validate/scan cargo via PDA at the time of pick up.
Airside Agent (FG8 Ramp)
Assigns the inbound /outbound Cargo transport assignments as per dMIS schedule aligned to other airlines business requirements on Perishable Cargo & General Cargo.
Proactively seeks information from FG8 counterparts/Service Delivery Supervisor on any ITT movements from DWC FG8 Cargo Terminal to Emirates Sky Central Terminal and vice versa.
Prioritizes the dispatches of cargo/mail units based on the departure time to Aircraft Bay aligned to OAL SLA. Ensures to validate/scan cargo via PDA at each pick up & drop off points.
Based on the post departure offload message/ or advise by dnata Ramp team, ensures to shift the offloaded cargo from the parking stand to designated drop off point as determined by FG8 counterparts.
Receives, communicates, coordinates and monitors parking stand changes and ensure shifting of the units from the previous stand to the revised stand with minimal delay.
Based on the Inbound CPM and flight ETA, plan and allocates drivers to collect and deliver units from the Aircraft Bay aligned to OAL SLA and ensure to validate/scan cargo via PDA at each pickup/drop off point.
Job Requirements
High School with a Certificate ( 12 years of schooling) OR Diploma
High School with a certificate: 2-4 years of experience in in ground handling
Diploma degree: 0-2 years of experience in ground handling
UAE Driving Licence in order to gain ADP to operate equipment
Proficient knowledge in systems DACS+ , CAMSYS
Proficient understanding of Customer SLA
Proficient understanding of dnata’s airport operations KPIs
English Language Skills – Level 5
Proficient Supervisory Skills
Proficient Communication Skills
Basic Quality Orientation Skills
Proficient Safety Awareness Skills
Proficient Writing Skills
Job Details
Company/Organization: dnata
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
