Job Description
Air Arabia is looking for a Call Center Agent (Bilingual Speakers - Arabic & English) to support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Full Day Shift
Temporary Position
9 working hours per day (including 1 hour break)
Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.
Remuneration
Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).
Payment is done at the end of the month based on achievements vs the target.
Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.
Terms & Conditions
If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).
The remuneration will be: AED 180 x 20 x 110% = AED 3,960
If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).
The remuneration will be: AED 180 x 20 x 90% = AED 3,240
Notes
An agent can earn up to AED 5,000 per month.
Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.
There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.
A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.
Job Requirements
Valid UAE Residence
Job Details
Company/Organization: Air Arabia
Employment Type: Full-time
Job Location: Sharjah, United Arab Emirates
Apply For Job
Send your updated resume to cv@airarabia.com
NB: Mention job title “ABY19- CCAOJT” in mail subject
