• Air Arabia UAE Careers | Call Center Agent

    Air Arabia UAE Careers | Call Center Agent

    Location: Sharjah - United Arab Emirates
    Published:

    Job Description

    Air Arabia is looking for a Call Center Agent (Bilingual Speakers - Arabic & English) to support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

    Full Day Shift

    Temporary Position

    9 working hours per day (including 1 hour break)

    Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

    Remuneration

    Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).

    Payment is done at the end of the month based on achievements vs the target.

    Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.


    Terms & Conditions

    If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).

    The remuneration will be: AED 180 x 20 x 110% = AED 3,960

    If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).

    The remuneration will be: AED 180 x 20 x 90% = AED 3,240

    Notes

    An agent can earn up to AED 5,000 per month.

    Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.

    There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.

    A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.


    Job Requirements

    • Valid UAE Residence

    Job Details

    Company/Organization: Air Arabia

    Employment Type: Full-time

    Job Location: Sharjah, United Arab Emirates

    Apply For Job

    Send your updated resume to cv@airarabia.com

    NB: Mention job title “ABY19- CCAOJT” in mail subject

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