• CIB Egypt Careers | Teller, Damietta

    CIB Egypt Careers | Teller, Damietta

    Location: Damietta Governorate, Egypt

    Job Description

    the Commercial International Bank - CIB Egypt is currently seeking to hire Teller

    Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Operational Functions

    • Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. 

    • Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

    • Process all the cash counter transactions accurately in accordance with the set objectives. 

    • Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.  

    • Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. 

    • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. 

    • Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports. 

    • Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.

    • Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. 

    • Check counterfeit currencies, checks and identities. 

    • Reporting

    • Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight 

    • Be attentive to any possible frauds and risks and provide customer feedback to direct supervision. 

    • Deviations and exceptions reporting in branch monthly exception report in a timely manner 

    • Policies, Processes and Procedures 

    • Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.  

    • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures 

    • Adhere to the bank clean desk policy 

    Job Requirements

    • BachBachelor’s degree of commerce, business administration, accounting or its equivalent.

    • (0-2) Years of experience

    Job Details

    Company/Organization: Commercial International Bank - CIB Egypt

    Employment Type: Full-time

    Job Location: Damietta, Egypt

    Application Deadline: N/A

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