• CIB Egypt Careers | HR Help Desk Agent

    CIB Egypt Careers | HR Help Desk Agent

    Location: Egypt

    Job Description

    the Commercial International Bank - CIB Egypt is currently recruiting for the role of HR Help Desk Agent

    To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.

    • Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback.

    • Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently.

    • Conduct welcome call to CIB new hires to ensure having a positive employee experience.

    • Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided.

    Job Requirements

    • Bachelor’s Degree in Business Administration, or equivalent

    • Minimum 1 – 2 years of relevant experience

    • Excellent command of English & Arabic Languages

    • Good understanding of MS Office applications

    • Good communication skills

    • Good Planning and organizing skills

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Smart Village, Egypt