Job Description
the Commercial International Bank - CIB Egypt is currently recruiting for the role of HR Help Desk Agent
To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.
Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback.
Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently.
Conduct welcome call to CIB new hires to ensure having a positive employee experience.
Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided.
Job Requirements
Bachelor’s Degree in Business Administration, or equivalent
Minimum 1 – 2 years of relevant experience
Excellent command of English & Arabic Languages
Good understanding of MS Office applications
Good communication skills
Good Planning and organizing skills
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Smart Village, Egypt
