Job Description
Deliver high quality service to customers through providing banking services
Duties and Responsibilities
Your main responsibilities in this role include the following:
Customer enquiries: Respond to customer enquiries and provide customer service and support
Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Reconciliations: Perform end of day reconciliations accurately and on time
Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Other: Perform any addition duties that assigned by Manager
Job Requirements
Diploma in Banking/ Management
Or equivalent experience
Knowledge of products & services
Understanding of customer needs
Knowledge of cash management processes
Experience gained as part of the ABK training programme
Experience of operational processes and procedures
Handling customer issues and providing customer service
