• ABK Bank Jobs | Relationship Officer - Retail Banking, Al Asimah, Kuwait

    ABK Bank Jobs | Relationship Officer - Retail Banking, Al Asimah, Kuwait

    Location: Al Asimah Governate, Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Relationship Officer - Retail Banking

    Manage relationships with customers through handling queries and marketing/selling products

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives

    • Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers

    • Products Explain products and services to customers in order to achieve sales

    • Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team

    • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

    • Complaints Resolve issues and complaints from customers; escalate issue when outside authority

    • Customer requests Process requests from new customers and provide them with excellent service from day 1

    • Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed

    Job Requirements

    • Bachelor's Degree or equivalent certification/experience in Business Administration and Management

    • Minimum of 2 years in a branch role, typically CSR

    • Sales experience

    • Experience of handling and customer transactions and requests

    • Advanced knowledge of products and services

    • Good understanding of customer needs

    • Competencies

    • Sales Persuasion

    • Technical/Professional Knowledge and Skills

    • Adaptability

    • Building Networks

    • Targeting Sales Opportunities

    • Portfolio Management

    • Building Trusting Relationships

    • High-Impact Communication

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Al Asimah, Kuwait