Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Relationship Officer - Retail Banking
Manage relationships with customers through handling queries and marketing/selling products
Duties and Responsibilities
Your main responsibilities in this role include the following:
Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers
Products Explain products and services to customers in order to achieve sales
Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from new customers and provide them with excellent service from day 1
Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed
Job Requirements
Bachelor's Degree or equivalent certification/experience in Business Administration and Management
Minimum of 2 years in a branch role, typically CSR
Sales experience
Experience of handling and customer transactions and requests
Advanced knowledge of products and services
Good understanding of customer needs
Sales Persuasion
Technical/Professional Knowledge and Skills
Adaptability
Building Networks
Targeting Sales Opportunities
Portfolio Management
Building Trusting Relationships
High-Impact Communication
Competencies
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Al Asimah, Kuwait
