• ADIB Bank Jobs | Call Center Agent, Abu Dhabi, UAE

    ADIB Bank Jobs | Call Center Agent, Abu Dhabi, UAE

    Location: Abu Dhabi - United Arab Emirates

    Job Description

    To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.

    • Proactively offer customer to register IVR and SMS service according to procedures and guidelines

    • Escalate customer queries and complaints as necessary.

    • Follows up with customer via telephone or email following initial sales contact

    • Explain products or services and prices, and answer all the customers questions.

    • Polite and courteous when dealing with customers all the time.

    • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.

    • Keep accurate data on all tasks performed as per defined format,

    • Keep customer documents secured and filed accordingly

    • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.

    • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.

    • Proactively cross seel and up sell the various bank products to customers or caller that qualify

    • Escalate hazard /potential risk immediately, via the proper channels

    • Adherance to all ADIB policies.

    Job Requirements

    • Bilingual (Arabic & English)

    • Strong communication skills

    • Ability to interact with customers of all levels

    • Ability to perform basic mathematical computation

    • Good working knowledge of Microsoft Office

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB

    Employment Type: Full-time

    Job Location: Abu Dhabi, United Arab Emirates