Job Description
Incumbent is a CS agent who supports the manager in charge of the CS unit in ADIB Securities to handle the daily tasks within the CS unit with an objective to promote ADIB Securities as the brokerage firm of choice in terms of Client Services so that the department can achieve targeted income results. He/she also gives assistance from time to time with special projects. This primary mission is to help ADIB Securities build client-acquisition momentum and serve the department’s clients so they are thoroughly satisfied with ADIB Securities work. Incumbent also responsible to attend to clients’ calls and requests via electronic channels thus ensuring timely and professional service levels.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure timely turnaround time in processing new application forms, client correspondence via [telephone, email] Call, a priori, on new clients offering a welcome call, introduce our products and services and contact details.
Act as an ambassador of ADIB Securities when serving both internal and external clients.
Handle clients’ inquiries/complaints by phone and in person; resolve their issues within the company’s guidelines and turnaround time. Escalate complicated issues accordingly to his/her supervisor.
Assists the manager in charge with special projects such as marketing campaigns, implementing new policies, designing service manuals.
Achieve high “satisfaction feedback” from the business head and of other Departments with whom he/she may interact.
Job Requirements
General knowledge of the UAE Capital Markets, other international stock markets and other wealth management services.
Good presentation skills, poise, and product knowledge.
Strong time-management and communication skills.
Knowledge of “Word” and “PowerPoint”.
Ability to work under pressure.
Fluent in Arabic Language and English
Job Details
Company: Abu Dhabi Islamic Bank - ADIB
Employment Type: Full-time
Job Location: Abu Dhabi, United Arab Emirates
