Job Description
Gulf Bank of Kuwait is currently recruiting for the role of Customer Service Representative (Call Center)
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers. Based at the Gulf Bank office at Al Saleh
Duties and Responsibilities
Your main responsibilities in this role include the following:
Customer Service
Respond to all incoming customer calls promptly, displaying curtesy and professionalism.
Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
Cross Selling
Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank
Outbound Calls
As directed by management, in line with contact center targets, to ensure repeat and new business customers.
Customer Records
Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate Governance & Compliance
Work fully within
Risk policies and procedures
All compliance regulations
Job Requirements
Diploma / Bachelors degree / Equivalent Qualification
Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs
0 _ 2 years experience in a customer facing role
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy
Strong Time Management skills
Team Player
