• Gulf Bank of Kuwait Jobs | Customer Service Representative (Call Center)

    Gulf Bank of Kuwait Jobs | Customer Service Representative (Call Center)

    Location: Kuwait

    Job Description

    Gulf Bank of Kuwait is currently recruiting for the role of Customer Service Representative (Call Center)

    The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers. Based at the Gulf Bank office at Al Saleh

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Customer Service

    • Respond to all incoming customer calls promptly, displaying curtesy and professionalism.

    • Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.

    • Cross Selling

    • Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank

    • Outbound Calls

    • As directed by management, in line with contact center targets, to ensure repeat and new business customers.

    • Customer Records

    • Create, update and maintain relevant customer records ensuring that data is recorded appropriately

    • Corporate Governance & Compliance

    • Work fully within

    • Risk policies and procedures

    • All compliance regulations

    Job Requirements

    • Diploma / Bachelors degree / Equivalent Qualification

    • Knowledge of Consumer Banking Products & Services (training provided)

    • Good understanding of customer needs

    • 0 _ 2 years experience in a customer facing role

    • Excellent Communication Skills

    • Bilingual in Arabic and English

    • Computer literacy

    • Strong Time Management skills

    • Team Player

    Job Details

    Company: Gulf Bank of Kuwait

    Employment Type: Full-time

    Job Location: Kuwait