Job Description
The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health. The Client Manager will support the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Business Partnership:
Provide direct support to the GAM/FAM for the assigned client portfolio as follows:
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with COBAM), credit monitoring (liaising with CA COE) and flow maintenance
Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, COBAM, CA, CRC, LDU, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Documentation: Credit (existing deals – Renewals/Amendments) & Other
Liaise with Legal & Compliance, CRC, CDU and Clients on standard documentation processes
Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary
Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems
Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
Liaise with COBAM/GAM/FAM if required on CDD related items
Account Management & Portfolio Quality
Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, WorkBench.
Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and GAM/FAM.
Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations
Support Loan Drawdown, Cash Management, Trade Offerings & Audit Confirmations
Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
Provide support on other projects as assigned ie CIB Client Surveys, other business initiatives
Support Network Delivery through documentation facilitation (passporting)
Arrange for stock inspections/valuations as required
Processes
Ensure adherence to all internal/regulatory policies & regulations
Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority
Risk Management
Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
(This is mandatory standard wording, please tailor wording in brackets, and do not remove).
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles:
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Amend items in square brackets to include those that are relevant for your country/business/function, but all should include The Right Environment.
Adhere to local regulator [PRA/FCA] prescribed responsibilities and Rationale for allocation
Other Responsibilities
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Job Requirements
Job Details
Company: Standard Chartered Bank
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
