Job Description
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base
Duties and Responsibilities
Your main responsibilities in this role include the following:
End to End Case Management of Grievance Cases
Work with the HRBP, business and country/regional ER Head to agree the Grievance representative/s to investigate and hear the Grievance.
Make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint.
Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.
End to End Case Management of Complex Disciplinary Cases
Level of Involvement and support with the Investigations phase based on case nature and complexity.
Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
Make arrangements for the Disciplinary Hearing including issuing hearing invite/statement of disciplinary case and provision of evidence.
Conduct of the Disciplinary hearing through supporting the hearing manager as required.
Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Update ERCMS system at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
Update HRBP and/or relevant teams in case of a disciplinary action so that it could be highlighted for any potential impact.
Effectively manage key stakeholder relationships
Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Build internal networks with HRBPs and business stakeholders where required.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
Collaborate with Labour Ministries re development and application of government policy.
Managing employee-related risk across the region
Provide commentary regarding ER MIS and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel regarding data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.
Support Education and Training of HR and Line Managers
With the Country/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.
Job Requirements
Role model and champion the Bank’s values and behaviors
Preferred ER specialist work experience
Proven track record and in depth experience of ER investigations and case management.
Strong understanding of the UAE local legislative and regulatory landscape
Effective networker and organizational influencer
Commercially astute
Strong collaboration
Ability to clearly and accurately analyze, interpret and communicate relevant and complex information
Good coaching, networking, influencing & negotiating skills.
Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
Ability to develop & gain credibility within the organization in respect of ER expertise.
Experience in an international professional services/ banking environment.
Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development.
Desirable Qualifications
Job Details
Company: Standard Chartered Bank
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
