Job Description
Abu Dhabi Islamic Bank - ADIB is currently recruiting for the following positions Applications Support Specialist/Senior Specialist
Duties and Responsibilities
Your main responsibilities in this role include the following:
act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.
As a team member, this role will also handle, internal IT & business communications effectively.
This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
Day to day issues support and align the business requirements
Act on incidents that service Desk is unable to do so independently.
Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.
Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.
Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
Document, and track, case histories, issues, and actionable steps taken
Perform software research, testing, and recommendations when needed
Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards.
Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.
And any other assigned tasks.
Job Requirements
B.sc Computer science, computer engineering or BA
2-5+ years of experience in similar field.
Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting.
Good understanding of .NET, Java applications and SW architecture.
fair knowledge of building system interfaces and systems integration
fair knowledge of Banking systems
fair understanding of business cycles
Enthusiastic and fast learner
Ability to execute multiple projects and initiatives balancing department and organizational demands and resources.
Delivery of timely and accurate information for decision making.
Good presentation skills.
Highly organized and detail oriented.
Self-motivated and independent.
Job specific Skills
Job Details
Company: Abu Dhabi Islamic Bank - ADIB Egypt
Employment Type: Full-time
Job Location: Cairo, Egypt
