• ADIB Bank Egypt Careers | Applications Support Specialist

    ADIB Bank Egypt Careers | Applications Support Specialist

    Location: Egypt

    Job Description

    Abu Dhabi Islamic Bank - ADIB is currently recruiting for the following positions Applications Support Specialist/Senior Specialist

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.

    • As a team member, this role will also handle, internal IT & business communications effectively.

    • This position requires response and issue resolution during nights and weekends as necessary to meet business needs.

    • Day to day issues support and align the business requirements

    • Act on incidents that service Desk is unable to do so independently.

    • Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.

    • Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.

    • Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT

    • Document, and track, case histories, issues, and actionable steps taken

    • Perform software research, testing, and recommendations when needed

    • Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards.

    • Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.

    • And any other assigned tasks.

    Job Requirements

    • B.sc Computer science, computer engineering or BA

    • 2-5+ years of experience in similar field.

    • Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting.

    • Job specific Skills

    • Good understanding of .NET, Java applications and SW architecture.

    • fair knowledge of building system interfaces and systems integration

    • fair knowledge of Banking systems

    • fair understanding of business cycles

    • Enthusiastic and fast learner

    • Ability to execute multiple projects and initiatives balancing department and organizational demands and resources.

    • Delivery of timely and accurate information for decision making.

    • Good presentation skills.

    • Highly organized and detail oriented.

    • Self-motivated and independent.

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt