• CIB Egypt Careers | Contact Center Operations Agent

    CIB Egypt Careers | Contact Center Operations Agent

    Location: Egypt
    Published:

    Job Description

    The CIB Egypt is currently recruiting for the role of Contact Center Operations Agent

    To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Customer Calls Handling

    • Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.

    • Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

    • Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.

    • Liaise with other departments to ensure proper closure of pending customers inquires/requests.

    • Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.

    • Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

    • Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.


    Job Requirements

    • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.

    • 0 – 1 years of experience

    • Excellent command of English and Arabic languages

    • Proficient user of MS Office

    • Reliable, energetic and cooperative

    • Excellent communication skills

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Smart Village, Egypt

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