• ADIB Bank Careers | Relationship Manager - Priority Banking, Abu Dhabi

    ADIB Bank Careers | Relationship Manager - Priority Banking, Abu Dhabi

    Location: United Arab Emirates

    Job Description

    To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Client/ Business Acquisition :

    • Generating of new business via out marketing activities, gold center contacts and existing network

    • Increasing team revenue and productivity by cross- selling and up-selling.

    • Acquiring new to bank customers

    • Identifying new potential expansion locations

    • Converting in-bound and outbound leads to sales

    • Building a strong trust relationship with key customers

    • Maintaining a loyal pool of customers/alliances who refer potential customers

    • Carrying out the function(s) of promoting the financial products.

    • Collection of the required information and data

    • Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

    • Channels Cooperation:

    • Making referrals to other channels based on identified customer needs

    • Smoothly implementing of Priority Banking services across surrounding branches

    • Management of service delivery:

    • Monitoring service levels for customer satisfaction

    • Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.

    • Getting ad-hoc customer feedback.

    • Control and Risk Mitigation:

    • Reviewing of credit applications

    • Adhering to laid out processes and procedures

    • Ensuring appropriate and adequate documentation

    • Identifying trends of errors and proactively advice processes improvements

    Job Requirements

    • Minimum (5) years of Related Banking experience in U.A.E.

    • Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

    • University degree or a recognized professional certificate.

    • Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.

    • Detailed knowledge of ADIB’s Retail Banking products & services

    • Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs

    • Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures

    • Specific Knowledge of UAE banking practices , regulations & risks

    • UAE Financial Rules & Regulations Certification

    • International Certificate in Wealth and Investment Management (Level 3)

    • Risk in Financial Services Certification

    • International Certificate in Advanced Wealth Management (Level 4)

    • Good Knowledge of competitors in the local market

    • Must have led a team of professionals

    • Detailed knowledge of service standards

    • Training & Presentation skills

    • Computer Skills

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB

    Employment Type: Full-time

    Job Location: Abu Dhabi, United Arab Emirates