Job Description
Ensure effective embedding of core sales and service skills to produce incremental revenue growth through coaching, results tracking and skills practice. Enhancing the process / SLAs to minimize the turn-around time to better serve our customers.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Monitor the performance of all sourcing channels and report to Head of Direct Sales and BDU.
Gather and analyse frontend feedback to improve sales and service process, procedures, tools and frameworks.
Deliver regular updates on products/policies to Sales staff to ensure constant upkeep of knowledge.
Demonstrate the Retail appropriate behaviours and provide sales managers / team leaders with suitable skills that they can use in coaching their staff.
Initiate and support changes within Direct Sales team to instruct client centric sales behaviours by leveraging our sales and service methodologies, tools & techniques.
Work closely with retail team for the sake of achieving the following objectives:
Identify the strengths of existing products / services and capitalize on it for the purpose of achieving the maximum benefits.
Identify and analyse weaknesses and obstacles of products / services and procedures that considered show stoppers of achieving assigned targets and recommended ways of its developments.
Recommend potential industries and segments that meet with FAB retail business / risk appetite, enclosed with proposals of tailored schemes.
Prepare regular reports and analysis to Head of Direct Sales and BDU for effective monitoring and control.
Job Requirements
Minimum 10 Years Banking Experience in Retail Banking.
Excellent English and Arabic (written and spoken)
Ability to contribute in budgeting and strategic forecasting
Full awareness of the country market and retail banking segments
Efficient use of Microsoft Applications : Word, Excel , Outlook and PowerPoint (Microsoft Visio and Microsoft Project Management is a plus)
Ability to manage a project with different stakeholders
Strong analytical skills
Proven communication abilities
Energetic and positive team player
Creative thinking and ability to provide innovative out-of-the-box solutions
Job Details
Company: First Abu Dhabi Bank - FAB
Employment Type: Full-time
Job Location: Cairo, Egypt
