• DELL Egypt Internship | Service Delivery Engineer Undergraduate Intern

    DELL Egypt Internship | Service Delivery Engineer Undergraduate Intern

    Location: Egypt

    Job Description

    Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintains awareness of all service matters and manage customer during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.

    Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement. Coordinates the activities of technical solution team members to meet contract obligations. Provides complex metrics and reporting support to all relevant stakeholders. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Assists in, and learns specific delivery support activities for a single customer

    • Assists in developing technical and process documentation

    • Focus of activities is collection data and analysis

    • Assists with analyzing specific issues/obstacles with internal team Interactions are primarily with Dell team

    Job Requirements

    • Intermediate organizing and planning skills to oversee program deliverables

    • Intermediate priority setting and delegation skills

    • Intermediate analytical, problem solving, negotiation and organizational skills

    Job Details

    Company: DELL

    Employment Type: Internship

    Job Location: Cairo, Egypt

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