• HSBC Egypt Jobs | CSE Collections (Work experience not essential)

    HSBC Egypt Jobs | CSE Collections (Work experience not essential)

    Location: Egypt

    Job Description

    HSBC is currently recruiting for the role of Collections Financial Advisor (Voice)

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.

    • Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.

    • Processing customer payments, account adjustments and customer refunds where appropriate.

    • Resolve queries in a timely and satisfactory manner.

    • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.

    • Facilitate and record escalations to the Collections Manager.

    • Perform against targets individually whilst contributing to the overall productivity of the team.

    Job Requirements

    • Should have passed the Higher Secondary School examination or the equivalent.

    • Work experience not essential.

    • Ability to speak, understand and communicate in English fluently.

    • Ability to write business letters and reports.

    • Excellent conversational / telephone skills.

    • Ability to learn quickly, retain and transfer knowledge appropriately.

    • Ability to understand and interpret numeric data.

    • Flexibility to work in shifts.

    • Ability to build rapport with and relate to a wider range of people.

    • Good MS Office Skills (Excel, PowerPoint, Word)

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt