• ADIB Careers in Egypt | Business Banking Relationship Manager

    ADIB Careers in Egypt | Business Banking Relationship Manager

    Location: Egypt

    Job Description

    Abu Dhabi Islamic Bank - ADIB is currently recruiting for the role of Business Banking Relationship Manager

    Acquires & grows base of BB customers in order to meet KPIs set. Build strong & long-term business relationship with targeted business banking customers by offering best in class financial service.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Achieve KPIs by strictly following his key performance activities ( KPAs).

    • Report his KPAs on weekly basis to the business banking area manager.

    • Personally and proactively build the branch business banking portfolio of asset and liabilities.

    • Enhance Business banking revenue by maximizing direct revenue from fees and commissions

    • Keeps updated and learns in-depth the more complicated products offered by the competition.

    • Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.

    • Proactive in assessing financial needs of customers.

    • Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone.

    • Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan.

    • Totally responsible for business banking customer complete satisfaction for his advising zone.

    • Proactively solve customers’ problems and provide customer technical advice.

    • Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases.

    • Achieving target sales activities of (outbound calls, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan.

    • Quality & Services

    • Ensure proper stationeries and merchandising in the Branch at all-time guided by communication plan.

    • Ensure handling and covering all customer requests/ inquiries to ensure services excellencies

    • Efficiently handle customer’s complaints, escalating as appropriate.

    • Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports.

    • Regularly promote the usage of other delivery channels via day-to day contacts with the customers.

    • Ensure continuous flow of appointments at Advising Zone.

    • CBE, Compliance, Audit, Procedures

    • Responding to Compliance Dept. requirements in terms of obtaining proper approvals

    • Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place

    • Ensure following set procedures / policies as per designation letter.

    • Ensure full adherence to credit policies and required documentations.

    • And any other assigned tasks.

    Job Requirements

    • Academic and professional qualifications

    • University Degree preferably

    • Strong analytical skills and observation to trends

    • Good finance background

    • Strong relationship management & portfolio management

    • Good command of the English language

    • Good knowledge of assets management ( preferably credit course )

    • Team management and coaching abilities awareness to the BB team members

    • Good presentation skills

    • Product knowledge awareness

    • Good understanding to the market offering scope of the business banking

    • Minimum of a Bachelor’s degree,

    • 4- 8 years of experience out of which 2 - 4 years relevant banking experience in BB or SME’s (Relationship Officer – Credit Analyst – Senior Customer Service)

    • Credit Course is a must

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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