Job Description
Abu Dhabi Islamic Bank - ADIB is currently recruiting for the role of Business Banking Relationship Manager
Acquires & grows base of BB customers in order to meet KPIs set. Build strong & long-term business relationship with targeted business banking customers by offering best in class financial service.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Achieve KPIs by strictly following his key performance activities ( KPAs).
Report his KPAs on weekly basis to the business banking area manager.
Personally and proactively build the branch business banking portfolio of asset and liabilities.
Enhance Business banking revenue by maximizing direct revenue from fees and commissions
Keeps updated and learns in-depth the more complicated products offered by the competition.
Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
Proactive in assessing financial needs of customers.
Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone.
Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan.
Totally responsible for business banking customer complete satisfaction for his advising zone.
Proactively solve customers’ problems and provide customer technical advice.
Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases.
Achieving target sales activities of (outbound calls, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan.
Quality & Services
Ensure proper stationeries and merchandising in the Branch at all-time guided by communication plan.
Ensure handling and covering all customer requests/ inquiries to ensure services excellencies
Efficiently handle customer’s complaints, escalating as appropriate.
Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports.
Regularly promote the usage of other delivery channels via day-to day contacts with the customers.
Ensure continuous flow of appointments at Advising Zone.
CBE, Compliance, Audit, Procedures
Responding to Compliance Dept. requirements in terms of obtaining proper approvals
Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place
Ensure following set procedures / policies as per designation letter.
Ensure full adherence to credit policies and required documentations.
And any other assigned tasks.
Job Requirements
Academic and professional qualifications
University Degree preferably
Strong analytical skills and observation to trends
Good finance background
Strong relationship management & portfolio management
Good command of the English language
Good knowledge of assets management ( preferably credit course )
Team management and coaching abilities awareness to the BB team members
Good presentation skills
Product knowledge awareness
Good understanding to the market offering scope of the business banking
Minimum of a Bachelor’s degree,
4- 8 years of experience out of which 2 - 4 years relevant banking experience in BB or SME’s (Relationship Officer – Credit Analyst – Senior Customer Service)
Credit Course is a must
Job Details
Company: Abu Dhabi Islamic Bank - ADIB Egypt
Employment Type: Full-time
Job Location: Cairo, Egypt
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