• AlexBank Careers | Head of Digitalized Operations وظائف بنك الأسكندرية

    AlexBank Careers | Head of Digitalized Operations وظائف بنك الأسكندرية

    Location: Egypt

    Job Description

    ALEXBANK is currently recruiting for the role of Head of Digitalized Operations

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handling the Operational digitalized transformation.

    • Handling the revision of E- Wallet on Mob Pay System and Activation of the service from the customers.

    • Managing for all card settlement operations.

    • Oversee the card production process (data entry, embossing, delivery).

    • Managing card complaint issues and provide guidance and resolution to the customer care function.

    • Supporting business new electronic products.

    • Manage and monitor daily POS field services operations.

    • Manage and coach the POS application testing and Certification operations.

    • Manage and validate all reconciliation and settlement operations.

    • Handle and cure all audit’s prerequisites and clear any audit findings.

    • Prepare the unit’s project annual budget and accruals.

    • Manage and supervise all chargeback and disputes operations.

    Job Requirements

    • Minimum 7 years’ Banking experience.

    • Excellent Leadership Skills.

    • Excellent Communications Skill.

    • Full Knowledge of CMS, TMS, card operation and aware of the digital products.

    Job Details

    Company: ALEXBANK

    Employment Type: Full-time

    Job Location: Giza, Egypt