• HSBC Egypt Jobs | Customer Service Executive (French)

    HSBC Egypt Jobs | Customer Service Executive (French)

    Location: Egypt

    Job Description

    HSBC is currently recruiting for the role of Customer Service Executive (French)

    Activities that involve reviewing and investigating an inbound or outbound transaction which has been alerted on the screening application for a possible match against a Sanctions, AML or Fraud list on WOLF.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Acquire and update knowledge on procedures and productsSupport achievement

    • To be fully aware and comply with the regulatory requirements. Read all manuals at regular intervals as instructed by supervisor.Support achievement

    • To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all timesSupport achievement

    • Knowledge and experience are shared with colleagues, providing assistance on referred/technical issuesSupport achievement

    • Support achievement of team objectivesSupport achievement

    • Exhibit ownership of the business

    • By investigating and resolving the Suspected Hit messages by ensuring timeliness and quality of response

    • Match the individual productivity and quality levels with centre target productivity and quality standards.

    • Achieve minimum productivity levels within 1 month of taking over the job.

    • Being punctual and regular at work.

    • Ensure the alerts and enquiries are managed in line with pre- defined priorities for the respective queues.

    • Appropriately manage the alerts in a manner that the process productivity targets are met.

    • Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable

    • Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training

    • To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

    Job Requirements

    • Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

    • Work experience is essential

    • Ability to speak and understand English/French fluently, write business letters and reports.

    • Ability to learn quickly and transfer knowledge appropriately.

    • Ability to understand and interpret numeric data.

    • Minimum, basic computer knowledge.

    • Flexibility to work shifts.

    • Ability to build rapport with and relate to a wide range of people.

    • Ability to maintain focus while working with voluminous data.

    • Ability to multi task.

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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