Job Description
the Commercial Bank of Kuwait - CBK is currently recruiting for the role of Customer Relationship Officer - Branches
Duties and Responsibilities
Your main responsibilities in this role include the following:
rovides excellent customer service, delivering service to customers that is synonymous with the consumer brand experience being promoted by the Bank.
Establishes the identity of the Bank customer and facilitates the filling in of all the Customer Identification Program (CIP) questions, ensuring to clarify the process to the client throughout the process.
Displays high personal/social skills towards keeping Clients at ease and in understanding the nature of their activities.
Notes down all customer concerns and further requirements, and passes along to the appropriate Department.
Maintains familiarity with both the basic Customer Due Diligence Survey as well as the Enhanced Due Diligence Questionnaire set up, and helps officers in converting answers into appropriate input into the system.
Remains up to date with all KYC and AML regulations, both local and international, and all other applicable rules and guidelines.
In cases of any conflict or if any issues are raised, ensures contact with the respective Client and facilitates the approved Action Plan towards resolving the issue, coordinating with Business Optimization for guidance.
Ability to achieve Sales Target and to work towards attracting new customers along with cross selling all bank products and services.
Job Requirements
Kuwaiti Nationals
Computer Skills: Advanced
English Skills: Fluent
Arabic Skills: Proficient
Communicating with Impact
Planning and Organizing
Efficiency & Effectiveness
Job Details
Company: Commercial Bank of Kuwait - CBK
Employment Type: Full-time
Job Location: Al Kuwait, Kuwait
