• Arab Bank Careers | Premium Relationship Officer وظائف البنك العربي

    Arab Bank Careers | Premium Relationship Officer وظائف البنك العربي

    Location: Egypt
    Published:

    Job Description

    The Arab Bank is currently recruiting for the role of Premium Relationship Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.

    • Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.

    • Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.

    • Achieve sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the Premium clients.

    • Adhere to Premium service quality standards and comply with Premium policies and guidelines.

    • Update all clients’ files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.

    • Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.

    • Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.

    • Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio & Penetration Ratios of products and service.

    • Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.

    • Participate in Premium program sponsorships, events & initiatives that contribute in promoting the program image.

    • Retain Client ownership (strong knowledge of client account, transactions and all issues related to client).


    Job Requirements

    • Education: University degree from a recognized university

    • Experience: min. 2-4 years in relationship management and sales of retail products.

    • Competences

    • Fluent in English & Arabic

    • Excellent Communication and Time Mgt. Skills

    • Very good Networking and selling skills

    • Excellent Relationship Management & Negotiation skills

    • Strong Interpersonal, Presentation, and Listening skills

    • Good MS Office skills

    Job Details

    Company: Arab Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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