• Citi UAE Jobs | Relationship Associate

    Citi UAE Jobs | Relationship Associate

    Location: United Arab Emirates

    Job Description

    CSG Relationship Associate needs to be aware of country-specific capabilities, limitations, and KYC and lending regulations. There is a need to have basic knowledge of the product suite offered, basic knowledge of Lending products, Trade, FX, and Cash Management as well as Approved Elsewhere Program (AEP) guidelines.

    This role requires excellent coordination with BSU (KYC), Customer Service, Operations, Account Services Unit, Compliance/AML, CRMS, etc. as well as the overseas Parent Account Manager (PAM) or Global Implementation Manager and the client on all matters related to onboarding, account opening/closing, overdrawn account regularization, product and credit implementation, servicing, transactions handling, follow-up for issues or documentation and supporting the Relationship Managers in managing the end-to-end CSG relationship. The CSG RA will be the first point of contact for client related escalations.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Support the management of a portfolio of local clients

    • Work closely with the overseas PAMs and Global Implementation Managers on new referrals and existing clients’ needs.

    • Manage the risk management and AML/KYC process for the designated customer portfolio and be accountable for the on-going monitoring of credit quality and compliance with bank’s policies

    • Develop close relationships with Operations, Product, TTS, FICC, Legal, Compliance, Credit, Risk and PAM to ensure delivery of quality products and services to customers

    • Work on KYC for new to bank clients as well as existing client base

    • Manage existing base of key client relationships for transaction level support for a pool of Senior Relationship Managers

    • Handle documentation related to clients on-boarding with the Commercial Bank and keep the client/RM abreast of the status

    • Primary point of contact with customer for all service and transaction related escalations

    • Compile a weekly / monthly pipeline showing onboarding efforts and client satisfaction/complaints, etc.

    • Manage Account opening deferral, Credit documentation deferrals – for Business and support AIR resolution

    • Act as back-up for RM/SRMs as and when needed by the business

    • Support implementation of products (trade, cash, etc) and cash management offers

    • Handle communication and follow-ups with all departments (Risk, Ops, CLM, etc.) to solve client instructions/ deficiencies, and conduct CitiDirect / FX Pulse trainings etc.

    • Support account closing process – liaise with internal department and obtain necessary approvals, send notification to customer, etc.

    • X-sell by partnering with product partners – Cash, Trade and Treasury products

    • Ability to independently identify opportunity with clients and to clearly articulate possible solutions

    • Provide active feedback on emerging product needs of customers, competitive practices, and ideas on process/product improvement

    • Offer support in credit approvals (NTB or ETB) and inquire official/internal databases

    • Reporting and Administrative tasks and responsibilities

    • Support RMs with ad-hoc inquiries and other reports

    • Internal documentation handling (scan, transmission of documents, etc.)

    Job Requirements

    • 2-3 years of related Commercial/Corporate banking experience

    • Basic knowledge of Trade, Lending, FX and other Cash Management products

    • UAE experience preferred

    • Ability to multi-task and manage multiple client issues

    • Strong interpersonal and communication skills

    • Commercial/Corporate Banking skills

    • Ability to work as a team player with stakeholders locally as well as overseas

    • Risk Management

    • MS-office skills: Word, Excel and PowerPoint

    • Language skills: English, Arabic (Desirable) and any other languages

    • Graduate in Business/Commerce or Banking Diploma

    • Competencies

    • Ability to get things done from various stakeholders

    • Client Management skills

    • Building Relationships

    • Controls & Compliance

    • Integrity & Professionalism

    Job Details

    Company: Citi

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates