Job Description
The job holder will have responsibility for managing Kuwait-based client relationships and supporting the Head of Kuwait Securities Services with local market initiatives with the regulators, exchange and depositary. The successful candidate will have an aptitude for learning about Securities Services and the local Kuwait post-trade market practice.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Be the day to day point of contact for Kuwait-based Securities Services clients;
Oversee and direct the service provided by the Operations teams to ensure it consistently meets client expectation and act as first point of escalation for all client-related queries;
Understand the Kuwait market post-trade mechanisms and regulations and their impact on client business;
Oversee client Service Level Agreements and ensure that the Operations team have mechanisms to effectively report any non-adherence to the SLA;
Support assigned clients due diligence visits, questionnaires, RFPs & RFIs and ensure delivery to the Service level agreements in place;
Prepare relevant presentation material and other client related administrative documents;
Maintain an Account Plan for each client including a comprehensive calling program on relevant stakeholders;
Support the Client Management Team and Head of Kuwait Securities Services to increase increase the relationship revenue of assigned clients by gaining an understanding of their business and positioning new solutions;
Work closely with the Head of Kuwait Securities Services and Head of Client Management to acquire new clients for the Securities Services business;
Efficient management of the sales pipeline to ensure appropriate tracking of deals;
Participate in the preparation of commercial proposals and presentation materials;
Oversee the successful conversion of pipeline deals and act as an escalation point for the client between Operations and Account onboarding team;
Job Requirements
Incumbent at this level is expected to have a Degree, preferably in a relevant discipline or a qualification in Business Management.
Job holder must have a keen interest and aptitude to work in the banking and finance industry;
Mature interpersonal skills, and broad experience in managing senior client contacts in a commercial context;
Excellent team building, diplomacy, and influencing skills;
The drive and tenacity to overcome obstacles.
Job Details
Company: First Abu Dhabi Bank - FAB
Employment Type: Full-time
Job Location: Kuwait City, Kuwait
