• ABK Egypt Careers | Head of ATM Product Development

    ABK Egypt Careers | Head of ATM Product Development

    Location: Egypt
    Published:

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Head of ATM Product Development

    Manage & monitor the Bank's Automated Teller Machine (ATM) placement, services, profitability and effectiveness. Recommends & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, and ATM network enhancements.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Corporate Governance: Ensure all activities comply with corporate governance & regulatory/legal frameworks

    • People Management: - Develop, supervise, motivate and coach people in line with succession & career planning requirements, - Implementing and tracking the core values and key performance indicators (KPIs) for the ATM channel.

    • Planning: Develop, recommend & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, & ATM network enhancements.

    • Vendor management: Analyze requirements for ATM operations, negotiate with vendors & set SLAs for cash operations

    • ATM management/operations: - Evaluate/monitor ATM performance/availability & initiate action depending on transaction speed & other relevant factors; Propose, manage & coordinate ATM placement (New installation, relocation & reinstallation);

    • Quality Control: Measuring customer satisfaction by analyzing the complaints and taking remedial measures.

    • Cash management: Ensure timely feeding/ dispensing & collecting cash to/from all ATM machines & that ATMs are attended within set time limits

    • Limits: Liaise with RBD, contractors & service providers to ensure limits set are adequate & correct

    • Security: Ensure all cash management activities comply with security guidelines & best practice

    • Fraud & loss: Identify potential fraud & loss & ensure these are investigated & escalated

    • Insurance: Manage insurance activities for the machine & the cash inside it.

    • CBE compliance: Ensure compliance with CBE regulations, & reporting requirements.


    Job Requirements

    • At least 7 years of Experience of bank systems

    • Experience in dealing with vendors

    • Large scale operational experience

    • ATM & Cash Management & Operations

    • Knowledge of ATM technology

    • Competencies & Skills

    • Customer Centric,

    • Effective Communication,

    • Professional Ethics,

    • Result Focus,

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Egypt

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