Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Head of ATM Product Development
Manage & monitor the Bank's Automated Teller Machine (ATM) placement, services, profitability and effectiveness. Recommends & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, and ATM network enhancements.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Corporate Governance: Ensure all activities comply with corporate governance & regulatory/legal frameworks
People Management: - Develop, supervise, motivate and coach people in line with succession & career planning requirements, - Implementing and tracking the core values and key performance indicators (KPIs) for the ATM channel.
Planning: Develop, recommend & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, & ATM network enhancements.
Vendor management: Analyze requirements for ATM operations, negotiate with vendors & set SLAs for cash operations
ATM management/operations: - Evaluate/monitor ATM performance/availability & initiate action depending on transaction speed & other relevant factors; Propose, manage & coordinate ATM placement (New installation, relocation & reinstallation);
Quality Control: Measuring customer satisfaction by analyzing the complaints and taking remedial measures.
Cash management: Ensure timely feeding/ dispensing & collecting cash to/from all ATM machines & that ATMs are attended within set time limits
Limits: Liaise with RBD, contractors & service providers to ensure limits set are adequate & correct
Security: Ensure all cash management activities comply with security guidelines & best practice
Fraud & loss: Identify potential fraud & loss & ensure these are investigated & escalated
Insurance: Manage insurance activities for the machine & the cash inside it.
CBE compliance: Ensure compliance with CBE regulations, & reporting requirements.
Job Requirements
At least 7 years of Experience of bank systems
Experience in dealing with vendors
Large scale operational experience
ATM & Cash Management & Operations
Knowledge of ATM technology
Customer Centric,
Effective Communication,
Professional Ethics,
Result Focus,
