• HSBC Jobs in Dubai | Service Resilience Manager

    HSBC Jobs in Dubai | Service Resilience Manager

    Location: United Arab Emirates

    Job Description

    HSBC Operations & Services Technology (HOST) provides essential operational services, IT and technical support to help the HSBC Group function effectively on a day-to-day basis. We use our expertise and technology to improve the bank’s customer service and efficiency. HSBC Technology and Services (HTS) has responsibilities that include: Running customer service operations and business processes from contact centres to payments processing| Developing software and applications that underpin HSBC’s banking systems| Managing IT systems, infrastructure and support

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Deliver Data Centre & Service Resilience that acts as a global custodian for the Data Centre and IT Service resilience risk, and responsible for ensuring the bank's IT resilience capabilities meet business requirements and are fit for purpose.

    • Ability to work in a 24/7 setting. Most of the activities within this space are carried during the weekends

    • Assess, investigate, and document IT DR requirements with engaging with service owners, technical areas and Command centre.

    • Plan, coordinate, and document DR Test Plans and any associated deliverables required to perform DR proving of local and hosted services.

    • Assess Business and IT Operations environments and compile clear, concise, and accurate documents.

    • Ensure that problems are managed and escalated efficiently with the minimum disruption to the business.

    • Need to be able to work with individuals across the group for delivering the required results for the region in collaboration with multi discipline teams.

    • Liaise with MENAT IT Service Quality team for Change request approval (normal) process for scheduled DR testing.

    • Broad and Detailed understanding of IT Infrastructure - Networks and Telecoms, Enterprise Services and Application monitoring and life cycle

    • Working closely with the Global DR team and ensuring the plans and procedures are developed as per the group guidelines and managing Audit and regulatory examinations from a Service Resilience perspective.

    • Strong Communication, Interpersonal, Presentation and Technical Skills needed

    • Demonstration of analytical skills including questioning, listening, capturing requirement, and documenting in a clear, concise, and accurate manner.

    • Act as SME in all areas of Data Centre and Service Resilience practice.

    Job Requirements

    • Service Resilience experience

    • ITIL and Service Management practices experience

    • Strong Communication Skills

    • Data Centre experience

    • UAE Nationals

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates