• Alahli ABK Jobs in Kuwait | Retail Collections Officer

    Alahli ABK Jobs in Kuwait | Retail Collections Officer

    Location: Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Retail Collections Officer

    Handle collections work and optimise recoveries

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Collections (Tele-calling): Review customer delinquency categories on loans and credit cards, identifying priorities and scheduling activity

    • Monitoring: Monitor collector allocations and telephone contact levels to ensure activity is appropriate

    • Devise and implement innovative contact techniques to maximize customer contacts

    • Queries: Handle escalated / sensitive calls and implement an appropriate solution and apply intensity to non-performing assets segments to ensure they are restored to a regular position

    • Service quality Deliver excellence in collection call quality and manage complaints and complex customer enquiries

    • Customer management Ensure effective customer relationship management while being persuasive in collecting the money as well as to ensure customers are treated sensitively and appropriately to their financial profile

    • Vendor Management Coordinate with external service providers and ensure they have required information

    • Reports Produce and distribute daily collection reports, weekly collections forecasts, understanding and resolving variance against plan

    • Database management Manage databases covering collections activities and ensure documentation is maintained and is accessible

    Job Requirements

    • Diploma Degree or Equivalent Certification/Experience in Finance

    • Minimum 3 years banking or collections experience

    • Systems experience

    • Customer facing experience

    • Third party relationship management

    • Skills

    • Service quality

    • Systems

    • Database management

    • Consumer legislation

    • CBK retail legislation

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Al Asimah, Kuwait