Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Retail Collections Officer
Handle collections work and optimise recoveries
Duties and Responsibilities
Your main responsibilities in this role include the following:
Collections (Tele-calling): Review customer delinquency categories on loans and credit cards, identifying priorities and scheduling activity
Monitoring: Monitor collector allocations and telephone contact levels to ensure activity is appropriate
Devise and implement innovative contact techniques to maximize customer contacts
Queries: Handle escalated / sensitive calls and implement an appropriate solution and apply intensity to non-performing assets segments to ensure they are restored to a regular position
Service quality Deliver excellence in collection call quality and manage complaints and complex customer enquiries
Customer management Ensure effective customer relationship management while being persuasive in collecting the money as well as to ensure customers are treated sensitively and appropriately to their financial profile
Vendor Management Coordinate with external service providers and ensure they have required information
Reports Produce and distribute daily collection reports, weekly collections forecasts, understanding and resolving variance against plan
Database management Manage databases covering collections activities and ensure documentation is maintained and is accessible
Job Requirements
Diploma Degree or Equivalent Certification/Experience in Finance
Minimum 3 years banking or collections experience
Systems experience
Customer facing experience
Third party relationship management
Skills
Service quality
Systems
Database management
Consumer legislation
CBK retail legislation
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Al Asimah, Kuwait
