Job Description
EFG Hermes is currently recruiting for the role of Employee Benefits & Services Coordinator
Provide support to employees in the context of corporate benefits and serve as a point of coordination between regional HR representatives within the scope of group policies operated out of Egypt.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Handle various medical insurance related processes in coordination with the various providers, including:
a. processing enrollment or cancellation requests.
b. facilitating visa letters and replacement cards.
c. generating monthly changes reports and submitting them.
d. following up on claims.
Life Insurance:
a. Enroll all employees under the firm’s life insurance policy in a timely manner.
b. Ensure any claims, financial settlements and payments are processed in a timely and accurate manner.
Accurately process (electronically and in hard copy format) and follow-up in a timely manner on all absences and ensure the vacation policy is adhered to. Provide all related reports to internal and external parties as needed and work with the attendance team to produce a quarterly vacations report and the corresponding analysis, for submission to Internal Audit (IA).
Prepare any reports requested regarding current employees, change of status, new hires, end of service, leaves, documents and policies (e.g. IA requirements, management requests, etc.).
Produce and regularly update all workflows and step-by-step reports for the areas of responsibilities.
Provide support to the HR Managing Director and the Employee Benefits & Services team as required.
Work on various project teams within the department as required and requested.
Act as a backup for coworkers in Employee Benefits & Services.
Implement an efficient and employee-friendly exit process, including meeting with the leavers, communicating their departure with the relevant departments, and handling all related paperwork and processes.
Assume full responsibility for the monthly employee changes process, including tracking, collecting, registering and announcing the changes (electronically and in hard copy format).
Handle onboarding cases as assigned, including one on one orientations, collection and verification of hiring documents, sending related announcements, electronic registration of the related data and opening payroll accounts.
Process various types of HR letters as requested.
Job Requirements
Bachelor’s degree in any discipline.
0-2 years’ experience in HR; hands on experience in Benefits and Services is a plus.
Energetic fast learner, with a genuine interest in an HR career.
Excellent numerical skills.
Excellent Microsoft Office skills, particularly Excel and PowerPoint
Good command of Arabic and English.
Good communication skills (written, verbal and listing).
Friendly demeanor; capable of interacting positively with co-workers and service providers from a variety of backgrounds and in multiple contexts.
Able to build partnerships and work well in teams.
Can identify problems and refer/escalate complex issues to a higher level.
Detail oriented; ensure deliverables are always of a high quality.
Multi-tasker, with the ability to meet changing deadlines, and to prioritize and handle multiple projects.
Manage pressure and conflicting demands and prioritize tasks and workload.
