• National Bank of Fujairah Jobs | Sr. Officer - New Customer Relations Islamic

    National Bank of Fujairah Jobs | Sr. Officer - New Customer Relations Islamic

    Location: United Arab Emirates

    Job Description

    To support the branch manager to develop and maintain a portfolio of the branch.

    To manage a team in any pre-assigned section within the branch with a view to ensuring the efficient functioning of the branch, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.

    To deputize the branch manager in his absence.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • To ensure that the assigned targets are met as per the agreed budget within an acceptable risk parameters.

    • Motivate, develop, appraise and maintain regular communication with, team members with a view to ensuring that their individual and collective performance is of the required standard.

    • To make sure that all dormant accounts are being followed up until activation.

    • To make sure that all security items in the branch are balanced all time.

    • To understand specific needs of the customer and offer tailored solutions for transaction banking services.

    • To ensure agreed service expectations of the customers are met on a regular basis & insure frequent call reports to be submitted to line manager for existing and new client visits.

    • To follow up on documentation to ensure ongoing compliance as per approved terms and conditions Bank compliance policies.

    • Monitor and ensure compliance with internal / external commitments such as excesses / documentation deferrals / disbursements etc.

    • To review client files and ensure they are constantly updated in line with the bank's internal audit standards.

    • To daily check all reports prepared by the branch supervisor & provide the same to the branch manager with his/her feedback for all reports in daily basis.

    Job Requirements

    • Education Bachelors Degree related to a business field such as accounting or economics is required Experience and Skills

    • Bachelors Degree related to a business field such as accounting or economics is required.

    • MBA/ Banking Diploma / CAIIB/ CA/CFA preferred

    • Minimum 4-7 years of banking experience with at least 3 years in a Relationship.

    • Good knowledge on credit compliance and risk management.

    • Knowledge of Branch Operational Procedures and Policies.

    • Adequate knowledge on different sales techniques.

    • Behavioural Competencies

    • Change and Innovation - Basic

    • Communication - Basic

    • Evaluating and Solving Challenges - Basic

    • Results Orientation - Basic

    • Working and collaborating with others - Basic

    • Technical Competencies

    • Compliance- Retail Banking- Proficient

    • Customer Service - Retail Banking- Proficient

    • Sales- Retail Banking- Proficient

    • Product Knowledge- Retail Banking- Proficient

    • Relationship Management- Retail Banking- Basic

    • Core and Regulatory Banking Systems-Retail Banking- Proficient

    • Process improvement- Retail Banking- Basic

    Job Details

    Company: National Bank of Fujairah - NBF

    Employment Type: Full-time

    Job Location: Fujairah, United Arab Emirates